SHIPMENT OF PRODUCTS

 

PICK-UP YOUR ORDER FROM OUR SHOWROOM

You can pick-up your order from our showroom within two (2) working days after finalising the placement of your order, without any extra charges. After these two (2) days, the order will be cancelled without any further notice. Tsimiski 79, Thessaloniki, 54622, Greece.

 

DELIVERY TO YOUR PLACE (ACS Courier)

GREECE 

Orders, which are placed and completed by 13:00, are shipped on the same day and the delivery is received according to the timetable given by the ACS courier. Orders that are placed after 13:00 are shipped the next working day.

- No shipments are held on Saturday, while deliveries can take place on Saturday only after communicating with us and accepting an additional charge of the sum of 3€.

- No deliveries/handlings and shipments of orders are held on Sundays or Public Holidays.

Orders that exceed the amount of 50€ are free of transportation costs.

 

CYPRUS

Shipments are made on a daily basis, except weekends and Public Holidays. The orders are delivered within 2-4 working days.

Upon the completion of your order placement, you will automatically be sent an e-mail, where you will be informed for its registration and in which all the details of your order will be analytically written. After checking the order and the availability of the products, you can track the process progress of your parcel through our website simply by logging in to MY ACCOUNT and clicking on your corresponding order.

 

DELIVERY TIMES

DESTINATION DAYS OF DELIVERY
Attica 1-2
Continental Greece / Islands 1-3
Remote Areas* 3-5
Cyprus

2-4


 

 

 

 

*Remote areas are characterized as such by the courier companies.

In case the payment method is PAY ON DELIVERY (It only applies in Greece) we have to communicate and re-confirm your order.

We would like to kindly request that should there be any problem receiving the package, please contact us so that we can assist in servicing you the best way possible.

We would like to inform our customers that in case an order is not received, the future ones will have to be placed by using a credit/debit card or via PAYPAL. If a future order has as a method of payment PAY ON DELIVERY it will be cancelled automatically without any notice.

 

SHIPPING ABROAD

PROCESSING TIMES
All stocked items will be dispatched within 24-48 hours from the date the order is placed. Tracking information is sent via email on the day that orders are shipped out. Please note that all orders are sent on weekdays only.

INTERNATIONAL SHIPPING
We charge an amount for all orders abroad proportionally to your country. Orders arrive within 1-3 business days from the date that the parcel leaves our place. Please note that business days do not include weekends or national public holidays.

All items are delivered via Speedex International shipping services. Please make sure your shipping address is correct. We are unable to re-direct orders once they have been dispatched. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct address, we cannot be held responsible for lost or stolen packages.

INTERNATIONAL TAXES AND CUSTOMS CHARGES
Customers are responsible for organising their own acceptance of items based on the delivery options they choose.

International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Gianni Venturi is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our customer care team at sales@gianniventuri.com to place your order. The shipping cost for orders is non refundable.

Please note that the international shipping costs that Gianni Venturi provides do not reflect the cost of return shipping from countries outside of Greece. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Greece as this fee is in no way covered by us.

For further information, please contact our customer care team at sales@gianniventuri.com

 

Delivery Cost

We at Gianni Venturi can serve customers all over the world.

All shipments are made with courier service throughout Greece and abroad.

Your orders are shipped according to availability of products usually within 48 hours. If we can not immediately fulfil your order for any reason we will contact you in order to confirm whether you wish to complete your order.

For distances greater than 20 km from courier service offices and some remote islands, the delivery is subject to delays. 

 

All shipments are made with courier service throughout Greece and abroad.

COSTS:

GREECE 1-3 working days:  5 Euro

CYPRUS 2-4 working days: 20 Euro

EUROPEAN COUNTRIES 2-4 working days: 20 Euro

OUTSIDE EUROPE except USA  2-4 working days: 30 Euro

FREE SHIPPING FOR ORDERS OVER 50 € IN GREECE

FREE SHIPPING FOR ORDERS OVER 150 € FOR REST OF THE WORLD

 

Returns

RETURN OF PRODUCTS

You have the right to change our products within 10 calendar days from the date of the receipt.

The items should  be returned in perfect state without any sign of use or damage. Otherwise, any claim of refund is not applicable. 

In case of return, the purchaser undertakes to return the items purchased and has the overall responsibility of the returned package's safety and cost. If the items were purchased on free delivery, there will be a reduction on refund: 

25 Euro for shipment abroad

5 Euro for shipment in Greece  

 

RETURN ADDRESS

All orders should be returned to the address below. Please note that the goods are your responsibility until they are returned to Us. A refund will not be issued on item/s that are not received or are lost in transit.

 

GIANNI VENTURI

TSIMISKI 79 ,THESSALONIKI

54622 ,GREECE

 

In case of refund claim, you should only contact our sales department at 

Tel. +302314004833 or email us at sales@gianniventuri.com 

For further enquiries, we are at your disposal at Tel. +30 2314004833

 

Working hours:

Monday-Friday 10am.-9pm.

Saturday 10am.-4pm.